Last Updated : October 13th, 2022
Summer is behind us and we hope you enjoyed your time on the water. We know many Sea-Doo customers have been patiently waiting for their new Sea-Doo to arrive, and we are truly sorry. We know we can never replace lost time on the water!
As of today, almost all of the 2022 Personal Watercraft have been delivered to the dealers. And starting this month, we’ll ship 2023 PWC pre-orders to dealers. Sea-Doo Switch pontoons are also continuing to be delivered every week and all of them will be at dealerships by mid-November.
We've been paying attention to the questions and concerns you've posted on community groups and social platforms. We don't want to leave you hanging! That's why we put together this video that answers your most common feedback.
We understand you'd like to know the precise timing for your delivery. Your dealer remains the main point of contact for specific questions regarding your order. We were able to restore our systems from backup repositories following the cybersecurity incident on August 8, 2022. We apologize if you've experienced a delay in getting the information you needed over the last few weeks but as of now, everything is back to normal.
We’ll continue to do our best to share new information with you and our dealers as it becomes available. We sincerely appreciate your patience and continued trust in the Sea-Doo brand. We can’t wait to see you out on the water.
Frequently Asked Questions
Innovation has always been in our DNA, and we just can’t stop. It takes years to develop new vehicles and we want to continue delivering novelties and innovative features to you. This is why we just introduced our 2023 lineup which shows you how we continue to evolve and look towards the future for our products to meet our customer's needs.
Pre-ordering is still the best way to secure your Sea-Doo. That’s why it’s important to get a sense of what we need to produce as soon as possible after launch. Logging pre-orders earlier remains our best way to anticipate our production needs.
Yes. BRP's supply chain continues to be impacted by two factors during the pandemic: rising raw material costs and increased shipping costs. Because of rising costs, BRP has put in place a commodity surcharge for Sea-Doo, Ski-Doo, Lynx, Can-Am Off-Road and Can-Am On-Road vehicles.
We know having adventures and creating memories with our products is important, and we apologize that this delay impacted your plans. We’re putting all our efforts into delivering our lineup as soon as possible. We took actions like paying more than the regular price for some purchase parts, chartered planes to be able to get hard-to-reach parts to our production facilities, asked our employees to work over their regular work schedules... We are also increasing our production capacity to lessen the impact on you.
We apologize for this delay, which is related to the global shortage of supplies as well as high demand and logistics challenges. If you’re not satisfied with the expected delivery schedule of your vehicle, you can work with your dealer on your options available, which could include transferring to the next model year or a refund of your deposit.
We will honor our commitment to deliver as soon as possible, but if you are seeking a refund of your deposit, please contact your dealer directly. If further assistance is required, you can also call us at 1-888-272-9222.
Yes, BRP’s factories across the globe are operational and our production teams are working overtime. BRP has added additional shifts to increase production capacity, and we’ve expanded our production facilities to accommodate current and future growth.
We see the popularity of our products and the uncertainty of the global supply chain issues continuing, and it’s unclear at this time. However, rest assured that we are investing heavily to come up with creative solutions, and our teams are working overtime in ways to minimize the impact to all of you.
Yes, in an effort to get vehicles to dealers and then to customers as quickly as possible, BRP has adopted a model of shipping units with delayed components to be installed at a later time at the dealership when the parts become available. After that, your dealer will deliver your product to you as expected.
Due to the production supply constraints, it could be possible that modifications will need to be made. Check with your dealer on whether your order is impacted by these changes.
For the latest information on any parts or accessories impacted by delays, please check with your dealer.
Your local BRP dealer has the most accurate shipping information and we recommend working with them directly.
We are investing in ways to maintain our production levels and are doing everything possible to deliver your product on time. Rest assured you have the entire BRP workforce dedicated to making this happen for you.
It is important to us to deliver quality products that you can expect, and so BRP remains committed to our high quality standards regardless of the production constraints we’re currently experiencing.