Last Updated : May 20, 2022
The information and timelines previously provided below are still the most accurate and up to date.
As Summer is approaching, we know you are keen to get out on the water as soon as possible and we remain committed, along with our dealers, to go the extra mile so you can enjoy your Sea-Doo Personal Watercraft (PWC) or Pontoon as soon as possible.
As we continue to face difficulties due to the pandemic, including a lack of electronic components, transportation backlogs, and most recently, labour shortages, our CEO José Boisjoli addresses some of the measures we are taking to deliver our customers’ orders despite the challenges.
Despite the challenges, ordering your Sea-Doo PWC or Pontoon in advance is still the best way to ensure that you will get one. But as we continue to face difficulties in the supply chain, you might want to prepare yourself to wait a little longer than usual.
Despite enormous efforts to overcome a multitude of logistical challenges, we are facing delays of up to 6 weeks on Sea-Doo PWC and up to 2 months in our Switch Pontoon production. For some PWC vehicles, we are also experiencing an additional component delay of 30-45 days which is impacting your dealer's ability to finalize preparation and deliver the unit to you.
We encourage you to stay in touch with your dealer, to stay informed with regards to your specific order. Our customer care team is also here for you if you have any other questions at 1-888-272-9222.
We will update this page on a bi-weekly basis and will aim to provide you with the most accurate information with regards to our production and further unexpected delays, should they occur.
We know this situation is far from ideal, and our assembly line and our dealers continue to do everything in their power to deliver your Sea-Doo product. We know there is no replacing lost time on the water, and for that we are truly sorry.
Thank you for your continued trust.
Yes. BRP's supply chain continues to be impacted by two factors during the pandemic: rising raw material costs and increased shipping costs. Because of rising costs, BRP has put in place a commodity surcharge for Sea-Doo, Ski-Doo, Lynx, Can-Am Off-Road and Can-Am On-Road vehicles.
We know having adventures and creating memories with our products is important, and we apologize that this delay might impact your plans. We’re putting all efforts into delivering our lineup as soon as possible. We are in the process of increasing our production capacity to lessen the impact on you. Like many other businesses, we’re experiencing some delays due to supply chain constraints paired with the popularity of our products. We’ll communicate updates to your dealer as they become available.
We apologize for this delay, which is related to the global shortage of supplies as well as high demand and logistics challenges. If you’re not satisfied with the expected delivery schedule of your vehicle, you can work with your dealer on your options available, which could include transferring to the next model year or a refund of your deposit.
We will honor our commitment to deliver as soon as possible, but if you are seeking a refund of your deposit, please contact your dealer directly. If further assistance is required, you can also call us at 1-888-272-9222.
Yes, BRP’s factories across the globe are operational and our production teams are working overtime. BRP has added additional shifts to increase production capacity, and we’ve expanded our production facilities to accommodate current and future growth.
We see the popularity of our products and the uncertainty of the global supply chain issues continuing, and it’s unclear at this time. However, rest assured that we are investing heavily to come up with creative solutions, and our teams are working overtime in ways to minimize the impact to all of you.
Yes, in an effort to get vehicles to dealers and then to customers as quickly as possible, BRP has adopted a model of shipping units with delayed components to be installed at a later time at the dealership when the parts become available. After that, your dealer will deliver your product to you as expected.
Due to the production supply constraints, it could be possible that modifications will need to be made. Check with your dealer on whether your order is impacted by these changes.
For the latest information on any parts or accessories impacted by delays, please check with your dealer.
Your local BRP dealer has the most accurate shipping information and we recommend working with them directly.
We are investing in ways to maintain our production levels and are doing everything possible to deliver your product on time. Rest assured you have the entire BRP workforce dedicated to making this happen for you.
It is important to us to deliver quality products that you can expect, and so BRP remains committed to our high quality standards regardless of the production constraints we’re currently experiencing.