February 27, 2020
Re: Risk of Unpredictable Vehicle Behavior - Intake Grate May Detach
Dear Sea-Doo® owner,
This notice is sent to you in accordance with the requirements of the Canadian Coast Guard (CCG), the United States Coast Guard (USCG) and other applicable laws.
BRP is conducting a safety recall on certain Sea-Doo models.
Our records show that you own a potentially-affected vehicle.
Which models are involved?
Model year 2019 Sea-Doo GTX, RXT and Wake PRO equipped with 230 and 300 engines.
What is the potential problem?
The intake grate may detach from the vehicle while in use. Riding at a speed above 88 km/h (55 MPH) without an intake grate may cause unpredictable vehicle behavior which could lead to occupant ejection.
In some situations, this could result in serious injuries or even death.
To confirm that your VIN (Vehicle identification Number) is affected or that you have an affected cooler sold as an accessory, contact your authorized Sea-Doo dealer or BRP at 1-888-272-9222 between 8:00 a.m. and 8:00 p.m. Eastern time 7 days a week. If your vehicle was repaired following the previous intake grate recall (bulletin 2019-10), it needs to be repaired again. BRP modified the required repair. If your vehicle was not repaired or not subject to the previous recall, it also needs to be repaired.
What will BRP do?
BRP intends to repair your vehicle free of charge by replacing the intake grate and fasteners.
What should you do?
Contact your BRP Sea-Doo dealer and make an appointment. Your dealer will perform the repair procedure.
Parts will be available starting March 27, 2020 in North America and on April 6, 2020 for the international market.
In the meantime, if you must use your vehicle, the following precautions must be adhered to:
The presence of aftermarket modifications will not prevent you from receiving this service at no cost.
What to do if you feel this notice is an error
This notice was mailed to you according to the most current information we have available. If any information in this notice is incorrect, please contact BRP at your earliest convenience.
If you have questions or need assistance, or to find the nearest authorized BRP dealer:
8:00 a.m. to 8:00 p.m. Eastern time, seven days a week.
Your continued satisfaction with your BRP products is important to us. Please understand that we have taken this action in the interest of your safety.
We apologize for any inconvenience this may cause you.
BRP Customer Services Department